Information We Collect

We collect the following types of information to provide our services:

• 1: Personal information
  When you create your QR-coded profile, we may collect the following personal information:
  Full Name
  Date Of Birth
  Contact Information (phone number, email address)
  Emergency Contact Details


• 2:Medical Information
  To enable healthcare professionals to assist you in emergencies, we may collect sensitive medical information such as:
  Medical Conditions
  Medication
  Allergies
  Blood Type
  Medical History (e.g., surgeries, chronic conditions)
  Any other relevant medical information


• 3: Usage Information
  We may collect certain technical and usage information, including:
  Device information (e.g., IP address, browser type)
  QR code scans (time, location, and frequency of use)

Purpose of Collection

We collect and process your personal and medical information for the following purposes:

• 1: Service Provision
  To create and maintain your QR-coded medical profile and make it accessible to healthcare professionals and emergency responders in case of a medical emergency.
• 2:Communication
  To send you service-related notifications, updates, or reminders (e.g., to update your medical profile).


• 3: Service Improvement
  To analyze and improve the performance and functionality of our services.


• 4: Legal Compliance
  To comply with our legal obligations under South African law and to enforce our terms of service.

Lawful Basis for ProcessingIn line with POPIA

We process your personal and medical information based on the following lawful grounds:

• Consent:
  By using our services, you provide consent for us to process your personal and medical information


• Legitimate Interest:
  We have a legitimate interest in ensuring that your medical information is available to healthcare professionals in emergencies to protect your health and safety.You may withdraw your consent at any time by contacting us at support@resqrid.co.za , but this may affect our ability to provide the service.

Sharing of Information

We will not sell or rent your personal or medical information to third parties. However, we may share your information under the following circumstances:

• With Healthcare Providers:
  Your QR-coded profile is intended to be accessible to healthcare professionals and emergency responders to ensure your safety during medical emergencies.


• Third-Party Service Providers:
  We may share your information with third-party service providers who help us operate our services, such as cloud storage providers or IT support. These service providers are contractually obligated to handle your information securely and in compliance with POPIA.


• Legal Requirements:
  We may disclose your information if required by law, to comply with legal proceedings, or to protect our rights or the rights of others.


• Anonymized Data:
  We may share anonymized data (which does not personally identify you) for statistical, research, or analytical purposes.

Data Security

We are committed to protecting your personal and medical information. We have implemented reasonable technical and organizational measures, including:

• Data encryption (in transit and at rest)


• Secure storage of personal information in protected databases


• Access control measures to ensure that only authorized personnel have access to your data. While we strive to protect your data, please be aware that no security measure is 100% effective. By using our services, you acknowledge that there is some risk in transmitting information over the internet.

Data Retention

We will retain your personal and medical information for as long as necessary to provide the services or as required by law. If you deactivate your profile, we will securely delete your data unless retention is required for legal or operational purposes.

Your Rights Under POPIA

As a data subject under POPIA, you have the following rights regarding your personal information:

• Access:
  You can request access to the personal information we hold about you.


• Correction:
  You can request that we correct any inaccurate or incomplete information in your profile.


• Deletion:
  You may request that we delete your personal information, subject to any legal obligations to retain the data.


• Objection:
  You may object to the processing of your personal information in certain circumstances.


• Data Portability:
  You may request a copy of your personal data in a portable format.To exercise any of these rights, please contact us at support@resqrid.co.za.

Children’s Privacy

Our services are not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.

International Data Transfers

Your personal and medical information may be transferred to and stored in data centers located outside South Africa. We will ensure that any cross-border data transfers comply with the requirements of POPIA and that appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or applicable law. When we make material changes, we will notify you by updating the “Effective Date” at the top of this policy and may also notify you via email or other direct communication. Your continued use of the service after any changes signifies your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: